1. Introduction
Welcome to Tisya Resort, Rishikesh. We deeply value the trust you place in us when you choose to stay at our Himalayan sanctuary. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you use our website or visit our property.
2. Information We Collect
We only collect information necessary to provide you with an exceptional, personalized luxury experience:
- Identity Data: First name, last name, title, and date of birth.
- Contact Data: Email address, billing address, and telephone numbers.
- Financial Data: Payment card details processed securely via our payment gateway (Razorpay). We do not store full credit card numbers on our servers.
- Transaction Data: Details about payments to and from you, and other details of your bookings at Tisya Resort.
3. How We Use Your Information
Your data is used to curate a flawless hospitality experience. Specifically, we use it to:
- Process your accommodation and wedding bookings.
- Personalize your stay (e.g., preparing your room to your exact preferences).
- Communicate with you regarding your reservation or special requests.
- Comply with local Uttarakhand government and police verification regulations for hotel guests.
4. Data Security
We have put in place robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. All payment transactions are encrypted using SSL technology and processed through secure, RBI-compliant payment gateways.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
6. Contact Us
If you have any questions about this Privacy Policy, please contact our management team at hello@tisyaresort.com or call us at +91 89790 74111.